REFUND & CANCELLATION POLICY

We know that sometimes things shift, and what felt right yesterday might not fit today. If you're rethinking a recent order, please don't hesitate to reach out. A member of our team is ready to listen and work through your options with you—we're genuinely here to help.

What's the best way to let you know I'd like to cancel?

Getting in touch is straightforward. You can either give our helpline a call or send us an email to share your decision. The key is to make sure your message reaches us before the cancellation window closes. When you write, just be sure to clearly express that you want to cancel the products—that's all we need to get things moving on our end.

Is there a specific form I should use?

We have a model cancellation form available, but it's completely optional. It's there if you find it helpful, but a simple, clear message works just as well. If you do decide to use the form, you can send it to us in one of two ways:

• Electronically, to the email address shown above.
• By post, to the postal address above, making sure it's marked for Refund and Cancellation.

Remember, whether you use the form or write your own note, the most important thing is that we hear from you before the cancellation period expires.

How will I know where to send my return?

Once we've received your cancellation request, we'll make the next step simple. We will email the return address directly to you at lunalacer11@gmail.com, so you'll have all the details you need without any guesswork.