Return Policy

Changing Your Mind Before It Ships

If you decide to cancel an order, you can do so for a full refund as long as the item hasn’t entered the shipping or production phase yet. Once the product is already on its way to you, we’re unable to stop the process, and cancellation is no longer possible.

When You Receive a Damaged or Incorrect Item

Mistakes happen, and we’re here to make it right. If the goods you receive are damaged or not what you ordered, you won’t need to cover the return shipping costs. Simply reach out to our Customer Service at lunalacer11@gmail.com to get the return address and we’ll guide you through the next steps.

Returning an Item Due to a Quality Problem

We stand behind our products. If you encounter a quality issue, you have 14 days to send the item back. For a return to be processed, the product needs to be unused, in the same condition you received it, and tucked safely inside its original packaging. Please also include your receipt or another proof of purchase with the return.

Getting Your Money Back

After your return arrives at our facility, we’ll inspect it and send you an email confirming we’ve received it. That message will also let you know whether your refund has been approved. Once approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

What If My Refund Is Delayed?

If you’ve been notified that your refund is approved but you don’t see it yet, a few things might be happening. Start by checking your bank account again. Then, contact your credit card company—it can sometimes take a while for the transaction to officially post. After that, check with your bank, as they often have their own processing time. If you’ve followed these steps and still haven’t received your refund, please contact us at lunalacer11@gmail.com.

A Note on Shipping Costs

We keep shipping charges straightforward. You will only be charged once at most for shipping costs, and that includes returns. There are no restocking fees to worry about. If the return is because you changed your mind, you’ll be responsible for the return shipping fee, which will depend on the carrier you select. However, if the return is due to our error—like receiving a damaged or incorrect item—you won’t have to pay for the return shipping at all. Our standard processing time for orders is 2-7 days.